Spanish Chat for Business Lesson Four
Three Steps in Client Service - short video from DistrezasComerciales
Ten Rules for Paying Attention to Customers - short video from IseCursos
"Por que no?" Game- Six situations are given in which a customer service conversation has taken place. The representative has made an error in judgment in his comment or questions. Can you decide what is incorrect and what he should have done differently? from DestrezasComerciales
Lesson Four Questions and Phrases: Solve Problems and Sell More
Cultural Lesson on Central America including Guatemala, El Salvador, Honduras and Nicaragua